Attitudes Towards Technology



An excellent piece by NY attorney Nicole Black on generational attitudes towards technology, concludes that the most important aspect to legal processes is client service.

How client service is improved is mainly down to communication, efficiency and access to information. With this in mind, management systems like Enoron (https://www.enoron.com) can be extremely useful; especially where information needs to be accessed remotely and spontaneously. Even more so with larger teams.

If, however, solo practitioners find taking a telephone call or email and manually assigning tasks ‘by hand’ is the best way to achieve client satisfaction, then that is perfectly acceptable. 

As more firms move towards cloud computing and management systems, it is clear that, regardless of size or structure, communication, efficiency and information-accessibility is necessary to ensure profitability, as well as client satisfaction. For smaller practices, management software has the added benefit of automating many of the routine tasks that otherwise need to be handled by staff and added overheads.


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